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Process hangs when finished, does not eject disc
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Author:  flöle [ Tue Sep 30, 2014 5:27 pm ]
Post subject:  Process hangs when finished, does not eject disc
When burning an audio disc is finished (or just before it is), the process hangs (expected is that it ejects the disc when done). Killing the process also does not release the drive, it is necessary to reboot the computer in order to eject the disc manually.
Other burning applications do not appear to suffer from this issue. Other tasks, for example erase+eject work fine. A different drive also works fine when burning an audio disc.

Windows 7 32 bit
Samsung SH-224DB 24X SATA DVD

Log attached, could you please look into it?

Attachments:
StarBurn_EjectFail.zip [59.67 KiB]
Downloaded 1820 times
Author:  andrey(staff) [ Mon Nov 03, 2014 5:34 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
We will try to find this device.
Author:  andrey(staff) [ Tue Nov 04, 2014 12:15 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
Drive has been ordered. So as soon it will be delivered we will try to reproduce this issue.
Author:  flöle [ Tue Nov 04, 2014 4:51 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
Great, thanks.
Author:  flöle [ Tue Nov 04, 2014 6:58 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
Hi,

I just got another user who also submitted a log file for this issue, at least I believe it is very similar:

Quote:
However, I noticed that I was not able to open my tray. After opening it manually I tried the DVD and found to be not working. I repeated the same with another DVD but no success. Further then I noticed that even Windows does not like to restart anymore and seems to be hanging in some kind of busy process with the device.

The Windows included program ISOBurn and ImgBurn are working without any trouble.


Attachments:
StarBurn_EjectFail (2).7z [155.67 KiB]
Downloaded 1776 times
Author:  alexander (staff) [ Tue Nov 18, 2014 11:10 am ]
Post subject:  Re: Process hangs when finished, does not eject disc
I performed a lot of tests with burning audio on SH-224DB ( all possible write modes + test using your CDBurnerXP ), but error wasn't reproduced.
Author:  flöle [ Tue Nov 18, 2014 5:37 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
That's a pity :(

Is there anything that can help finding the issue?
Author:  anton (staff) [ Sun Feb 08, 2015 5:53 pm ]
Post subject:  Re: Process hangs when finished, does not eject disc
No way to repro issue so far (specially purchased req'd hardware). So we need either extensive debug log or remote access to customer's site. I really hope it's some software configuration problem (conflicting drivers?).
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