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StarBurn hangs at initialisation, writes no log file http://www.starburnsoftware.com/forum/starburn-sdk-f3/starburn-hangs-initialisation-writes-log-file-t2197.html |
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Author: | flöle [ Sat Sep 10, 2011 7:27 am ] |
Post subject: | StarBurn hangs at initialisation, writes no log file |
I have a user where the initialisation of StarBurn does never finish, and it does not seem to write a log file in this case. Is there anything I can do to diagnose the problem? |
Author: | dima (staff) [ Mon Sep 12, 2011 3:35 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
Hello, You should turn on the logging!! I guess the log file will be created!! Regards Dmitry |
Author: | flöle [ Sun Sep 18, 2011 7:52 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
It is turned on. |
Author: | anton (staff) [ Thu Sep 22, 2011 7:54 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
What OS is he running? What apps are installed and active (especially antivirus software)? Can you ask him to export the list? |
Author: | flöle [ Sun Sep 25, 2011 12:18 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
The OS is Win7, will try to get info about the running apps. |
Author: | flöle [ Sun Sep 25, 2011 5:44 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
Here's the list: Code: Process PID CPU Private Bytes Working Set Description Company Name System Idle Process 0 77.88 0 K 24 K System 4 0.22 428 K 14,276 K Interrupts n/a 0.71 0 K 0 K Hardware Interrupts and DPCs smss.exe 276 548 K 2,364 K csrss.exe 416 < 0.01 3,764 K 12,588 K wininit.exe 480 1,684 K 12,848 K services.exe 568 6,916 K 19,472 K svchost.exe 724 5,412 K 31,812 K rundll32.exe 3500 2,972 K 37,120 K Windows host process (Rundll32) Microsoft Corporation VxBlockServer.exe 3324 1,572 K 28,916 K COM Server wrapper for VxBlockDLL Sonic Solutions hpqbam08.exe 4232 2,072 K 21,208 K HP CUE Alert Popup Window Objects Hewlett-Packard Co. hpqgpc01.exe 4292 4,576 K 45,568 K GPCore COM object Hewlett-Packard svchost.exe 852 5,260 K 26,332 K atiesrxx.exe 916 1,712 K 17,668 K atieclxx.exe 1192 2,456 K 21,020 K svchost.exe 988 22,712 K 62,384 K audiodg.exe 5340 19,180 K 17,912 K svchost.exe 308 < 0.01 29,568 K 100,048 K taskeng.exe 4888 2,400 K 18,892 K Reminder.exe 5056 7,820 K 37,264 K taskeng.exe 1276 2,724 K 7,108 K Task Scheduler Engine Microsoft Corporation svchost.exe 1020 2.32 163,748 K 213,964 K dwm.exe 2156 0.50 34,952 K 66,040 K Desktop Window Manager Microsoft Corporation WUDFHost.exe 3624 < 0.01 3,100 K 30,564 K svchost.exe 1028 < 0.01 9,908 K 38,880 K svchost.exe 1112 < 0.01 13,520 K 40,308 K spoolsv.exe 1348 23,920 K 73,364 K svchost.exe 1376 12,260 K 28,836 K Fuel.Service.exe 1460 5,240 K 41,800 K UACProxy.exe 1504 1,792 K 26,560 K CinemaNowSvc.exe 1552 0.04 6,916 K 23,468 K taskhost.exe 1596 8,936 K 29,256 K Host Process for Windows Tasks Microsoft Corporation svchost.exe 1652 < 0.01 8,576 K 49,396 K HPClientServices.exe 1732 4,048 K 32,656 K HPDrvMntSvc.exe 1828 1,096 K 25,276 K svchost.exe 1860 5,616 K 39,972 K LSSrvc.exe 1884 1,356 K 26,684 K svchost.exe 1928 1,356 K 12,140 K Host Process for Windows Services Microsoft Corporation svchost.exe 2004 1,380 K 12,204 K Host Process for Windows Services Microsoft Corporation SacNetAgent.exe 2424 < 0.01 3,408 K 17,940 K SBAMSvc.exe 2444 < 0.01 67,392 K 8,636 K SBAMTray.exe 2980 0.01 4,068 K 3,536 K SBAMTray Application Sunbelt Software SBPIMSvc.exe 2476 4,560 K 204 K svchost.exe 2500 3,696 K 22,648 K Host Process for Windows Services Microsoft Corporation WLIDSVC.EXE 2540 < 0.01 7,676 K 49,572 K WLIDSVCM.EXE 2684 1,544 K 25,692 K HPAuto.exe 2592 2,388 K 25,776 K svchost.exe 1632 < 0.01 4,268 K 24,636 K svchost.exe 2908 2,088 K 18,456 K SearchIndexer.exe 3792 0.01 28,844 K 57,412 K wmpnetwk.exe 4412 13,852 K 11,880 K svchost.exe 4760 3,864 K 39,540 K PresentationFontCache.exe 3584 27,048 K 95,800 K HPSA_Service.exe 4184 < 0.01 42,188 K 132,972 K lsass.exe 576 0.01 5,832 K 28,024 K lsm.exe 588 < 0.01 2,816 K 8,980 K csrss.exe 504 0.33 3,256 K 14,856 K winlogon.exe 628 3,396 K 18,328 K explorer.exe 2052 0.07 40,424 K 139,204 K Windows Explorer Microsoft Corporation hpsysdrv.exe 3916 1,316 K 13,488 K hpsysdrv Hewlett-Packard ipoint.exe 3928 0.09 9,308 K 69,032 K IPoint.exe Microsoft Corporation dpupdchk.exe 4012 2,024 K 39,540 K dpupdchk.exe Microsoft Corporation SacReminder.exe 3976 0.17 12,948 K 57,804 K Clickfree Reminder Storage Appliance Corp. OfficeGuardian.exe 2864 0.20 25,796 K 36,200 K Clickfree Backup Storage Appliance Corp. sidebar.exe 4028 0.67 48,256 K 117,632 K Windows Desktop Gadgets Microsoft Corporation hpqtra08.exe 4056 0.02 9,824 K 56,636 K HP Digital Imaging Monitor Hewlett-Packard Co. hpqste08.exe 4176 5,664 K 44,252 K HP CUE Status Root Hewlett-Packard Co. LogitechDesktopMessenger.exe 4068 0.08 12,884 K 5,668 K Logitech Desktop Messenger Logitech Inc. SetPoint.exe 3396 27,660 K 92,756 K Logitech SetPoint Event Manager (UNICODE) Logitech Inc. SetPoint32.exe 2096 5,168 K 42,560 K KHALMNPR.exe 3444 12,404 K 51,976 K Logitech KHAL Main Process Logitech Inc. chrome.exe 5704 1.15 45,804 K 73,444 K Google Chrome Google Inc. chrome.exe 6052 3.10 57,532 K 67,952 K Google Chrome Google Inc. chrome.exe 6108 0.03 45,128 K 58,588 K Google Chrome Google Inc. chrome.exe 5884 9,788 K 20,164 K Google Chrome Google Inc. chrome.exe 4816 0.17 13,796 K 25,456 K Google Chrome Google Inc. chrome.exe 3348 12,776 K 23,712 K Google Chrome Google Inc. chrome.exe 2184 9,372 K 18,696 K Google Chrome Google Inc. chrome.exe 984 < 0.01 4,756 K 11,140 K Google Chrome Google Inc. rundll32.exe 5668 4,652 K 7,492 K Windows host process (Rundll32) Microsoft Corporation chrome.exe 5252 10.94 24,580 K 31,048 K Google Chrome Google Inc. procexp.exe 6000 2,220 K 6,776 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com procexp64.exe 5628 1.24 26,792 K 44,076 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com CPMonitor.exe 3768 2,432 K 34,508 K CPMonitor Application RoxioBurnLauncher.exe 3580 < 0.01 3,184 K 39,484 K Roxio Burn Launcher QTTask.exe 3864 1,488 K 28,384 K QuickTime Task Apple Inc. MOM.exe 5116 0.02 39,276 K 130,436 K Catalyst Control Center: Monitoring program Advanced Micro Devices Inc. CCC.exe 4368 0.02 108,348 K 218,848 K Catalyst Control Center: Host application ATI Technologies Inc. |
Author: | andrey(staff) [ Mon Oct 03, 2011 10:39 am ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
Hello, Possible problem in Roxio burning tool (see in list RoxioBurnLauncher.exe). Try to uninstall Roxio tool from PC. Can you provide as with log from client (in email please post link to this thread). P.S. We will try to reproduce collision with Roxio product in out test lab. |
Author: | flöle [ Sat Oct 08, 2011 1:32 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
Will try. A log is not being created, so I cannot send you one. |
Author: | dima (staff) [ Wed Oct 12, 2011 4:13 pm ] |
Post subject: | Re: StarBurn hangs at initialisation, writes no log file |
Hello, Could you try to check this issue with a different transport layers ( SPTI, SPTD )? Dmitry |
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