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Drive Is Not Ready To Burn http://www.starburnsoftware.com/forum/starburn-sdk-f3/drive-not-ready-burn-t2181.html |
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Author: | KeithGilbert [ Sat Jun 18, 2011 3:49 pm ] |
Post subject: | Drive Is Not Ready To Burn |
Hello, We use the latest version of Starburn SDK in two of our applications, a CD burning program and a DVD burner program. We've increasingly been getting reports from customers that the burning function does not work, but the program (i.e. Starburn) reports that the "Drive is not ready to burn." It is definitely not the media (i.e. disc) -- we've confirmed that the error appears no matter what the brand of media. Also, the drive works with other burning software. It seems to be mostly Windows 7 users (newer machines) and again, the issue seems to be growing increasingly common. I am working on getting log files (it is hard because we cannot reproduce the error), but until then, is there anything you can suggest?? We have quite a few unhappy customers Thanks, Keith |
Author: | dima (staff) [ Mon Jun 20, 2011 7:18 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Hello Keith, 1) At the first we suggest you to use the SPTD transport ( rather than SPTI )!! Use our new function StarBurnX.CheckSPTDDriver to check whether SPTD driver is installed. 2) We will provide the new StarBurnX update in the few days. Regards, Dmitry |
Author: | KeithGilbert [ Wed Jun 22, 2011 7:09 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Hi Dmitry, Thanks for that info. I have forwarded it to my developer. Please let me know as soon as the new version is available! Keith |
Author: | dima (staff) [ Thu Jun 23, 2011 12:46 pm ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Ok!! Dmitry |
Author: | KeithGilbert [ Mon Jul 04, 2011 2:24 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Hi Dmitry, When will the update be available? My customers are waiting for a fix! Thanks, Keith |
Author: | dima (staff) [ Mon Jul 04, 2011 5:49 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Hello, Keith I hope, the new StarBurnX build will be ready today! Regards, Dmitry |
Author: | KeithGilbert [ Tue Jul 05, 2011 2:01 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Great! Keith |
Author: | dima (staff) [ Wed Jul 06, 2011 5:52 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Hello, Keith What the StarBurnX build do you use? Dmitry |
Author: | KeithGilbert [ Thu Jul 07, 2011 1:47 pm ] |
Post subject: | Re: Drive Is Not Ready To Burn |
I am using the latest build -- v12 Trident, I believe. Is the new version ready? Thanks! Keith |
Author: | anton (staff) [ Thu Jul 07, 2011 7:32 pm ] |
Post subject: | Re: Drive Is Not Ready To Burn |
We're interested in build number not SDK version. There could be many builds corresponding to the single version. |
Author: | KeithGilbert [ Fri Jul 08, 2011 1:22 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
It is: 12.0.0.272 -- V12 'Trident II' Build 20100110 Thanks, Keith |
Author: | anton (staff) [ Fri Jul 08, 2011 5:35 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
This one is pretty old... There have been numerous updates since 2010. Please drop a message to support@starburnsoftware.com with a reference to this topic so we could give you V13 RC. I think we'll manage to release it in a couple of weeks but we don't want you to wait. Thank you! |
Author: | KeithGilbert [ Fri Jul 08, 2011 6:09 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Sent. Thanks! |
Author: | anton (staff) [ Fri Jul 08, 2011 8:11 am ] |
Post subject: | Re: Drive Is Not Ready To Burn |
Nothing for yet! |
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