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| StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem http://www.starburnsoftware.com/forum/starburn-f2/starburn-isn-grabbing-dvd-dvd-problem-t2237.html |
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| Author: | starburnquestion [ Tue Mar 06, 2012 11:04 pm ] |
| Post subject: | StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
When I attempt to grab images from DVD-R discs, I notice that StarBurn is not always able to comply. Instead of taking the standard amount of time to grab the image, it says it is 100% complete within a couple of seconds, clearly not copying the contents. This does not happen with every DVD-R disc, but frequently enough that it is frustrating. And the discs it won't copy, it won't ever copy, while the discs it can copy it will every time. There are never any issues with DVD+R discs. Can you please advise about how this might be rectified? Thanks. |
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| Author: | anton (staff) [ Tue Mar 06, 2012 11:29 pm ] |
| Post subject: | Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
Start with catching such a situation and sending us both application and StarBurn logs. Should help to find out what's broken. |
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| Author: | starburnquestion [ Tue Mar 06, 2012 11:59 pm ] |
| Post subject: | Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
How do I do that exactly? |
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| Author: | anton (staff) [ Wed Mar 07, 2012 12:04 am ] |
| Post subject: | Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
There's something written inside log window when you grab. Copy text (or click "save log") and also copy StarBurn.log file from StarBurn installation folder. Send both. |
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| Author: | starburnquestion [ Wed Mar 07, 2012 12:30 am ] |
| Post subject: | Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
I'm getting an error about not being able to send "dat" files. I have no idea what I'm doing here. Please advise. |
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| Author: | anton (staff) [ Wed Mar 07, 2012 3:44 pm ] |
| Post subject: | Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem |
Rename dat to some other extension. Maybe .data or .starwindlogfile - should work. |
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