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| Image grabber taking a long time http://www.starburnsoftware.com/forum/starburn-f2/image-grabber-taking-long-time-t1813.html |
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| Author: | fletch [ Mon Mar 30, 2009 11:40 pm ] |
| Post subject: | Image grabber taking a long time |
It has twice taken about an hour to get to 3%. I thought there was a problem the first time so I canceled the process and restarted, same thing. My computer isnt slow so I must need to do something differently. Can you please help? Thanks in advance |
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| Author: | fletch [ Tue Mar 31, 2009 4:51 am ] |
| Post subject: | |
5 hrs and 20 mins later...we are at 26%. Funny thing is that its only a 30 min long dvd i'm trying to copy for my mom before i leave later this week. I had a few more that I was going to try so hopefully we can find out what im doing wrong here tomorrow 
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| Author: | anton (staff) [ Tue Mar 31, 2009 7:17 am ] |
| Post subject: | |
It's not normal... Can we have StarBurn log with the grabbing process? |
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| Author: | Jebb [ Sun May 10, 2009 1:41 am ] |
| Post subject: | Re: Image grabber taking a long time |
I have the exact same problem - been running 6 hours and has 46%! What was the fix? |
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| Author: | anton (staff) [ Sun May 10, 2009 8:09 am ] |
| Post subject: | Re: Image grabber taking a long time |
As you both did not bother to provide us the logs we have no exactly clue what the problem actually was. As we don't know what the problem was - what would you like us to fix? For now we can only GUESS it's failed CSS handshake and drive just generates default pattern for uauthorized blocks. Or it has ARccOS or RipGuard protection. But to be 100% sure we need the logs... |
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| Author: | Jebb [ Sun May 10, 2009 6:27 pm ] |
| Post subject: | Re: Image grabber taking a long time |
I didn't provide the log because it doesn't tell us anything: 18:50:59 : Grabbing CD/DVD or Blu-Ray/HD-DVD 18:50:59 : Destination device: E: SONY 18:50:59 : Started 18:50:59 : Testing unit ready... 18:50:59 : Unit is ready! 18:50:59 : Setting maximum supported CD/DVD or Blu-Ray/HD-DVD speeds... 18:50:59 : Speeds successfully set 18:50:59 : Try to enable fast TOC reading... 18:50:59 : Fast read TOC is currently enabled 18:50:59 : Grabbing track... I cancelled it after that - 6 hours later at 46%. The only other thing the log said at that point was "grabbing cancelled" - no error messages. Both the DVD drive and Hardrive lights flicker the entire time - looks like it's doing something but what? I have a Sony DRU-V204A drive. I get the same slow reponse regardless of DVDs I have tried to "grab". I will try it again today and post the log if any different than above. |
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| Author: | anton (staff) [ Sun May 10, 2009 7:51 pm ] |
| Post subject: | Re: Image grabber taking a long time |
This is wizard console output, not StarBurn log. Andrew will contact you providing some of the details about what we need exactly. |
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| Author: | Jebb [ Mon May 11, 2009 1:38 am ] |
| Post subject: | Re: Image grabber taking a long time |
I copied and pasted directly from the "log" file opened in Notepad, not the console screen. Only other clue here is about 5 minutes into "grabbing", the DVD drive info line changes and says "empty". The DVD drive and hardrive LEDs continue to flicker after that as if it's still doing something. |
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| Author: | andrey(staff) [ Mon May 11, 2009 9:46 am ] |
| Post subject: | Re: Image grabber taking a long time |
Hello guys(Jebb, Fletch), We need full StarBurn log to detect the reason of problem. To supply us with full log please do next steps: 1)Open StarBurn log folder: [Drive]:\Documents and Settings\[User Name]\Application Data\StarBurn\12\Logs\ 2)Delete all log files in this folder 3)Reproduce situation or problem. 4)Send to us a new generated files form StarBurn log folder: [Drive]:\Documents and Settings\[User Name]\Application Data\StarBurn\12\Logs\ 5)In letter body plese specify link to this forum thread. Thank you! |
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| Author: | Jebb [ Thu May 14, 2009 2:55 am ] |
| Post subject: | Re: Image grabber taking a long time |
I sent the requested log to you by email on Monday, 11 May. Awaiting a reply. Two lines from log indicate something failed: CStarBurn_CdvdBurnerGrabber::GrabTrackCooked(): TestUnitReady() or ReadCD( 4560, 1 ) or Read10( 4560, 1 ) or GetTitleKeyForCSS( 4560 ) failed CStarBurn_CdvdBurnerGrabber::GrabTrackCooked(): WARNING! Status 8, message 'CStarBurn_ScsiTransportSxxx::ExecuteCDB(): Command failed' "Image grabber" worked with a data CD but no DVDs on my PC. |
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| Author: | anton (staff) [ Fri May 15, 2009 7:50 am ] |
| Post subject: | Re: Image grabber taking a long time |
Got the complete log from you. Checking what's wrong. Thank you! |
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| Author: | Jebb [ Thu May 21, 2009 8:41 pm ] |
| Post subject: | Re: Image grabber taking a long time |
Any progress here? |
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| Author: | anton (staff) [ Thu May 21, 2009 8:58 pm ] |
| Post subject: | Re: Image grabber taking a long time |
Whoops... Sorry for not returning to you earlier. ARccOS or RipGuard protected DVD (bad block based protection). We can do nothing here 
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