#1 Burning Software

It is currently Sun Mar 29, 2020 5:26 am

All times are UTC




Post new topic Reply to topic  [ 9 posts ] 
Author Message
 Post subject: StarBurn hangs at initialisation, writes no log file
PostPosted: Sat Sep 10, 2011 7:27 am 
Offline

Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
I have a user where the initialisation of StarBurn does never finish, and it does not seem to write a log file in this case. Is there anything I can do to diagnose the problem?


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Mon Sep 12, 2011 3:35 pm 
Offline

Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

You should turn on the logging!! I guess the log file will be created!!

Regards

Dmitry


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Sun Sep 18, 2011 7:52 pm 
Offline

Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
It is turned on.


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Thu Sep 22, 2011 7:54 pm 
Offline
Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
What OS is he running? What apps are installed and active (especially antivirus software)? Can you ask him to export the list?


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Sun Sep 25, 2011 12:18 pm 
Offline

Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
The OS is Win7, will try to get info about the running apps.


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Sun Sep 25, 2011 5:44 pm 
Offline

Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Here's the list:

Code:
                                             
Process   PID   CPU   Private Bytes   Working Set   Description   Company Name
System Idle Process   0   77.88   0 K   24 K      
System   4   0.22   428 K   14,276 K      
Interrupts   n/a   0.71   0 K   0 K   Hardware Interrupts and DPCs   
smss.exe   276      548 K   2,364 K      
csrss.exe   416   < 0.01   3,764 K   12,588 K      
wininit.exe   480      1,684 K   12,848 K      
services.exe   568      6,916 K   19,472 K      
  svchost.exe   724      5,412 K   31,812 K      
   rundll32.exe   3500      2,972 K   37,120 K   Windows host process (Rundll32)   Microsoft Corporation
   VxBlockServer.exe   3324      1,572 K   28,916 K   COM Server wrapper for VxBlockDLL   Sonic Solutions
   hpqbam08.exe   4232      2,072 K   21,208 K   HP CUE Alert Popup Window Objects   Hewlett-Packard Co.
   hpqgpc01.exe   4292      4,576 K   45,568 K   GPCore COM object   Hewlett-Packard
  svchost.exe   852      5,260 K   26,332 K      
  atiesrxx.exe   916      1,712 K   17,668 K      
   atieclxx.exe   1192      2,456 K   21,020 K      
  svchost.exe   988      22,712 K   62,384 K      
   audiodg.exe   5340      19,180 K   17,912 K      
  svchost.exe   308   < 0.01   29,568 K   100,048 K      
   taskeng.exe   4888      2,400 K   18,892 K      
    Reminder.exe   5056      7,820 K   37,264 K      
   taskeng.exe   1276      2,724 K   7,108 K   Task Scheduler Engine   Microsoft Corporation
  svchost.exe   1020   2.32   163,748 K   213,964 K      
   dwm.exe   2156   0.50   34,952 K   66,040 K   Desktop Window Manager   Microsoft Corporation
   WUDFHost.exe   3624   < 0.01   3,100 K   30,564 K      
  svchost.exe   1028   < 0.01   9,908 K   38,880 K      
  svchost.exe   1112   < 0.01   13,520 K   40,308 K      
  spoolsv.exe   1348      23,920 K   73,364 K      
  svchost.exe   1376      12,260 K   28,836 K      
  Fuel.Service.exe   1460      5,240 K   41,800 K      
  UACProxy.exe   1504      1,792 K   26,560 K      
  CinemaNowSvc.exe   1552   0.04   6,916 K   23,468 K      
  taskhost.exe   1596      8,936 K   29,256 K   Host Process for Windows Tasks   Microsoft Corporation
  svchost.exe   1652   < 0.01   8,576 K   49,396 K      
  HPClientServices.exe   1732      4,048 K   32,656 K      
  HPDrvMntSvc.exe   1828      1,096 K   25,276 K      
  svchost.exe   1860      5,616 K   39,972 K      
  LSSrvc.exe   1884      1,356 K   26,684 K      
  svchost.exe   1928      1,356 K   12,140 K   Host Process for Windows Services   Microsoft Corporation
  svchost.exe   2004      1,380 K   12,204 K   Host Process for Windows Services   Microsoft Corporation
  SacNetAgent.exe   2424   < 0.01   3,408 K   17,940 K      
  SBAMSvc.exe   2444   < 0.01   67,392 K   8,636 K      
   SBAMTray.exe   2980   0.01   4,068 K   3,536 K   SBAMTray Application   Sunbelt Software
  SBPIMSvc.exe   2476      4,560 K   204 K      
  svchost.exe   2500      3,696 K   22,648 K   Host Process for Windows Services   Microsoft Corporation
  WLIDSVC.EXE   2540   < 0.01   7,676 K   49,572 K      
   WLIDSVCM.EXE   2684      1,544 K   25,692 K      
  HPAuto.exe   2592      2,388 K   25,776 K      
  svchost.exe   1632   < 0.01   4,268 K   24,636 K      
  svchost.exe   2908      2,088 K   18,456 K      
  SearchIndexer.exe   3792   0.01   28,844 K   57,412 K      
  wmpnetwk.exe   4412      13,852 K   11,880 K      
  svchost.exe   4760      3,864 K   39,540 K      
  PresentationFontCache.exe   3584      27,048 K   95,800 K      
  HPSA_Service.exe   4184   < 0.01   42,188 K   132,972 K      
lsass.exe   576   0.01   5,832 K   28,024 K      
lsm.exe   588   < 0.01   2,816 K   8,980 K      
csrss.exe   504   0.33   3,256 K   14,856 K      
winlogon.exe   628      3,396 K   18,328 K      
explorer.exe   2052   0.07   40,424 K   139,204 K   Windows Explorer   Microsoft Corporation
hpsysdrv.exe   3916      1,316 K   13,488 K   hpsysdrv   Hewlett-Packard
ipoint.exe   3928   0.09   9,308 K   69,032 K   IPoint.exe   Microsoft Corporation
  dpupdchk.exe   4012      2,024 K   39,540 K   dpupdchk.exe   Microsoft Corporation
SacReminder.exe   3976   0.17   12,948 K   57,804 K   Clickfree Reminder   Storage Appliance Corp.
  OfficeGuardian.exe   2864   0.20   25,796 K   36,200 K   Clickfree Backup   Storage Appliance Corp.
sidebar.exe   4028   0.67   48,256 K   117,632 K   Windows Desktop Gadgets   Microsoft Corporation
hpqtra08.exe   4056   0.02   9,824 K   56,636 K   HP Digital Imaging Monitor   Hewlett-Packard Co.
  hpqste08.exe   4176      5,664 K   44,252 K   HP CUE Status Root   Hewlett-Packard Co.
LogitechDesktopMessenger.exe   4068   0.08   12,884 K   5,668 K   Logitech Desktop Messenger   Logitech Inc.
SetPoint.exe   3396      27,660 K   92,756 K   Logitech SetPoint Event Manager (UNICODE)   Logitech Inc.
  SetPoint32.exe   2096      5,168 K   42,560 K      
  KHALMNPR.exe   3444      12,404 K   51,976 K   Logitech KHAL Main Process   Logitech Inc.
chrome.exe   5704   1.15   45,804 K   73,444 K   Google Chrome   Google Inc.
  chrome.exe   6052   3.10   57,532 K   67,952 K   Google Chrome   Google Inc.
  chrome.exe   6108   0.03   45,128 K   58,588 K   Google Chrome   Google Inc.
  chrome.exe   5884      9,788 K   20,164 K   Google Chrome   Google Inc.
  chrome.exe   4816   0.17   13,796 K   25,456 K   Google Chrome   Google Inc.
  chrome.exe   3348      12,776 K   23,712 K   Google Chrome   Google Inc.
  chrome.exe   2184      9,372 K   18,696 K   Google Chrome   Google Inc.
  chrome.exe   984   < 0.01   4,756 K   11,140 K   Google Chrome   Google Inc.
  rundll32.exe   5668      4,652 K   7,492 K   Windows host process (Rundll32)   Microsoft Corporation
  chrome.exe   5252   10.94   24,580 K   31,048 K   Google Chrome   Google Inc.
procexp.exe   6000      2,220 K   6,776 K   Sysinternals Process Explorer   Sysinternals - www.sysinternals.com
  procexp64.exe   5628   1.24   26,792 K   44,076 K   Sysinternals Process Explorer   Sysinternals - www.sysinternals.com
CPMonitor.exe   3768      2,432 K   34,508 K   CPMonitor Application   
RoxioBurnLauncher.exe   3580   < 0.01   3,184 K   39,484 K   Roxio Burn Launcher   
QTTask.exe   3864      1,488 K   28,384 K   QuickTime Task   Apple Inc.
MOM.exe   5116   0.02   39,276 K   130,436 K   Catalyst Control Center: Monitoring program   Advanced Micro Devices Inc.
CCC.exe   4368   0.02   108,348 K   218,848 K   Catalyst Control Center: Host application   ATI Technologies Inc.


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Mon Oct 03, 2011 10:39 am 
Offline

Joined: Fri Jan 26, 2007 4:31 pm
Posts: 450
Hello,

Possible problem in Roxio burning tool (see in list RoxioBurnLauncher.exe).
Try to uninstall Roxio tool from PC.
Can you provide as with log from client (in email please post link to this thread).

P.S.
We will try to reproduce collision with Roxio product in out test lab.


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Sat Oct 08, 2011 1:32 pm 
Offline

Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Will try.

A log is not being created, so I cannot send you one.


Top
 Profile  
 
 Post subject: Re: StarBurn hangs at initialisation, writes no log file
PostPosted: Wed Oct 12, 2011 4:13 pm 
Offline

Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

Could you try to check this issue with a different transport layers ( SPTI, SPTD )?

Dmitry


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 9 posts ] 

All times are UTC


Who is online

Users browsing this forum: No registered users and 5 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group