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 Post subject: Internal SDK error: Command failed (with 13.3)
PostPosted: Wed Oct 03, 2012 6:44 am 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Hi,

a user reported an "Internal SDK error" when burning an audio disc with StarBurnX 13.3. I attached the log file for details. Could you tell me what the issue is here?

Best regards,
Florian


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StarBurn.zip [8.84 KiB]
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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Thu Oct 04, 2012 10:04 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

The "illegal mode for this track" error happened!

The possible causses of this problem:
1) The CD Writer has problems writing on the CD-R/RW media. The CD-R itself is not clean or is of bad quality ( please resort to another brand mark of CD-R/RW );

2) The power supply of your computer is not providing enough power. If You are using an external device please check the power supply ( numerous graphics cards require a lot of power, the same goes for numerous CPUs and some harddisks);

3) The mains cable or the plug is defective. Please use another plug cable for test purposes;

4) The computer vibrates to such an extent that the laser can not stay in the track;

5) The device has become hot! Only operate in cool conditions;

6) The lens of the write laser is dirty;

There is the firmware update utility for the Hitachi device: http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEG3BFXW&upd_id=7427&os_group_id=6

Best Regards,

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Thu Oct 04, 2012 2:13 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Thanks, will let you know if I found out the cause.


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Thu Oct 04, 2012 2:17 pm 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Thanx!

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Tue Oct 16, 2012 3:44 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Here is another one, is this the same?


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StarBurn-InternalSDK.zip [25.27 KiB]
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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Fri Oct 26, 2012 1:04 pm 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

Checking this issue ...

Thanx

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Mon Nov 05, 2012 5:46 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Any hints yet?


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Wed Nov 07, 2012 11:29 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

No, seems these issues are different! Current issue - "Unknown CRC-ECC error" ... probably some sort of copy protection [ grabing track #20 was failed] ... or disc is die :)

Regards,

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Wed Nov 07, 2012 4:49 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
OK, thanks.

At this point please let me once again remind you of your, if you will pardon the expression, crappy error messages. If everything is an "internal SDK error", how should my application ever display some proper messages to the user? I'd save me and you a lot of time if I could display a meaningful text when an error happens. Sending over a log file and getting it checked by you is not very efficient.

Could you please consider providing more specific error codes and error texts for your exceptions? I need better error codes to provide translated specific error messages and I also need a description of all errors that can happen, their possible cause / meaning and resolution.


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Thu Nov 08, 2012 7:20 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

Yes, You are right! We will improve it!!

Regards,

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Mon Nov 12, 2012 3:09 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
OK. Sorry, but I got another one. Happens during audio burning, every time according to the user. Any hints?


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StarBurn-9096.zip [13.04 KiB]
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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Tue Nov 13, 2012 4:45 pm 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

1) We are checking this issue ...

2) The new build is here: link was removed

Best regards,

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Sun Mar 31, 2013 9:39 am 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
Another one...when I try to burn the same audio files as the user does, it works fine for me. Please provide some hints for this issue.


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StarBurn-9296.zip [7.36 KiB]
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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Wed Apr 17, 2013 5:02 pm 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello,

Could you send/upload the original "Villanova Junction Blues-1.wav" file?!

Regards

Dmitry


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 Post subject: Re: Internal SDK error: Command failed (with 13.3)
PostPosted: Fri Apr 19, 2013 6:47 pm 
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Joined: Sun Jun 14, 2009 6:00 pm
Posts: 542
I sent you the file per e-mail.


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