can't find any dvd device

anton (staff) · **Posted:** Sat Dec 22, 2007 9:18 pm

Doing our best to keep you guys happy

discgolfer wrote:

Awesome, thanks for the quick reply and all of your hard work!

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

Can you check this on too- IBM T30 laptop with HL - DT - ST GDR8081N dvd/cdrw drive recognizes device in starburn info but not when the wizard starts!

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dan2 wrote:

Can you check this on too- IBM T30 laptop with HL - DT - ST GDR8081N dvd/cdrw drive recognizes device in starburn info but not when the wizard starts!

Hello,

What wizard you run?
What disc type in drive in this moment?

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

it was the data burning wizard, it recognizes in drive description down the bottom screen & shows device capabilities, but no device shows in the data burning wizard even with tdk cd-r in drive

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dan2 wrote:

it was the data burning wizard, it recognizes in drive description down the bottom screen & shows device capabilities, but no device shows in the data burning wizard even with tdk cd-r in drive

In other wizards (for example Grab Image) you see this device?

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

'Burn audio' & 'Burn video' doesn't show the device but 'grab image' & 'grab audio' does !??

anton (staff) · **Posted:** Tue Jan 08, 2008 9:04 am

Did you really update for the version 9.5 we've just released?

Do you have one burner and have another wizard working at the background? With exclusive device access and device claimed (at work) other wizards will show NO devices available... So what's the case?

dan2 wrote:

'Burn audio' & 'Burn video' doesn't show the device but 'grab image' & 'grab audio' does !??

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

9.5 version is the only one I've put on.
only one wizard open at a time (didn't know that you could do more at once)
never has any other burning program been installed

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dan2 wrote:

9.5 version is the only one I've put on.
only one wizard open at a time (didn't know that you could do more at once)
never has any other burning program been installed

Please try to do next steps:

1)
Run StarBurn and try to uncheck MainMenu->Settings->Simple Mode

If you see message about not istalled SPTD layer then please download SPTD
driver by link http://www.disc-tools.com/download/sptd.
Install SPTD driver and reboot your PC.

2)Run StarBurn and check properties of your drive.
Tab Supported CD/DVD Disc Types->Device can write these disc type:
Is CD-R checked?
Is CD-RW checked?

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

Thanks Andrey, I think we might be getting some where now.
No, the simple mode wasn't checked & makes no difference if checked either!
In device propertys , "Read" shows nearly all checked, but none on "write"! :shock:

Do you think by installing the SPTD driver will help any in the write department & will it interfere with win xp packet writing feature?
It's defiantly got CD-R/W write features

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dan2 wrote:

Thanks Andrey, I think we might be getting some where now.
No, the simple mode wasn't checked & makes no difference if checked either!
In device propertys , "Read" shows nearly all checked, but none on "write"! :shock:

Do you think by installing the SPTD driver will help any in the write department & will it interfere with win xp packet writing feature?
It's defiantly got CD-R/W write features

Have you ever burn CD-R/RW disc by this drive?
You can try to update firmwave of your drive.

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

andrey(staff) wrote:

dan2 wrote:

Thanks Andrey, I think we might be getting some where now.
No, the simple mode wasn't checked & makes no difference if checked either!
In device propertys , "Read" shows nearly all checked, but none on "write"! :shock:

Do you think by installing the SPTD driver will help any in the write department & will it interfere with win xp packet writing feature?
It's defiantly got CD-R/W write features

Have you ever burn CD-R/RW disc by this drive?
You can try to update firmwave of your drive.

Of course I've burn with it & firmware is the latest.
I thought you were going to say there was an issue with interface controller - being it is a serial connection & recognizes it as a USB device that the software hasn't got full dedicated control to write to
Dan

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dan2 wrote:

andrey(staff) wrote:

dan2 wrote:

Thanks Andrey, I think we might be getting some where now.
No, the simple mode wasn't checked & makes no difference if checked either!
In device propertys , "Read" shows nearly all checked, but none on "write"! :shock:

Do you think by installing the SPTD driver will help any in the write department & will it interfere with win xp packet writing feature?
It's defiantly got CD-R/W write features

Have you ever burn CD-R/RW disc by this drive?
You can try to update firmwave of your drive.

Of course I've burn with it & firmware is the latest.
I thought you were going to say there was an issue with interface controller - being it is a serial connection & recognizes it as a USB device that the software hasn't got full dedicated control to write to
Dan

Hello Dan,

We try to check this drive in nearest future!

anton (staff) · **Posted:** Fri Jan 11, 2008 3:13 pm

Is there any way for you to run some utility from us dumping device features? We can send you small EXE in such a case. It will help us to find out what's wrong with this drive & StarBurn core thing. So?

dan2 · **Joined:** Mon Jan 07, 2008 7:42 am **Posts:** 7

I'm sorry for your inconvenience, though it seems I have been duped.
I have returned this laptop for service from a faulty mainboard but they have put a dvd-rom only drive in it ! It was a combo drive before & I have only realized this now.
Thanks for your good support thou.
I'll try it out when I get my drive back!

#1 Burning Software

can't find any dvd device

Who is online