#1 Burning Software

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 Post subject: More on Starbrn failure to dectect presence of a disc
PostPosted: Fri May 01, 2009 4:22 pm 
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Joined: Fri May 01, 2009 3:45 pm
Posts: 3
Hi again - I just posted regarding Starburns' failure to detect disc when a disc is in the drive. More info - it will detect the presence of a CD but not a DVD - yes, both drives I tried are DVD burners. Also - I am trying to burn a DVD in 'data' mode.
Thanx


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 Post subject: Re: More on Starbrn failure to dectect presence of a disc
PostPosted: Mon May 04, 2009 9:08 am 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 450
centaur wrote:
Hi again - I just posted regarding Starburns' failure to detect disc when a disc is in the drive. More info - it will detect the presence of a CD but not a DVD - yes, both drives I tried are DVD burners. Also - I am trying to burn a DVD in 'data' mode.
Thanx


Hello,

We need StarBurn log file to analyse situation.

If you can then please do next steps :

1)Open StarBurn log folder:
"[Drive]:\Program Files\Rocket Division Software\StarBurn\Wizards\Logs"

2)Delete all log files in this folder

3)Insert your DVD disc.

4)Run StarBurn application and click Refresh button on drives panel.

5)Send to me a new generated files form StarBurn log folder:
"[Drive]:\Program Files\Rocket Division Software\StarBurn\Wizards\Logs"


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 Post subject: Re: More on Starbrn failure to dectect presence of a disc
PostPosted: Thu May 21, 2009 1:52 pm 
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Joined: Fri May 01, 2009 3:45 pm
Posts: 3
I found the problem. As a 'newbie' to the vicissitudes of DVD burning I discovered that there are different disc DVD formats and one needs to be certain that the DVD burner is compatible with the media you are using. I have 2 burners in my machine - one does not recognize DVD+R discs and the other does. I am using DVD+R discs. The reason that Starburn did not 'see' the presence of a disk in the one drive is that the drive was not DVD+R compatible. The second drive is DVD+R compatible but there was something wrong with its' ability to read/write DVD dics - it works fine with CD discs which threw me a curve. I swapped out the second drive with another and the problem went away - Starburn is working just fine.


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 Post subject: Re: More on Starbrn failure to dectect presence of a disc
PostPosted: Thu May 21, 2009 3:13 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Device has two laser heads. One for DVDs and other for CDs. So if it works with CDs it does not mean DVD head is also OK :)

Nice to know everything is fine, thank you for update!


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