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 Post subject: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Tue Mar 06, 2012 11:04 pm 
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Joined: Tue Mar 06, 2012 11:00 pm
Posts: 3
When I attempt to grab images from DVD-R discs, I notice that StarBurn is not always able to comply. Instead of taking the standard amount of time to grab the image, it says it is 100% complete within a couple of seconds, clearly not copying the contents.

This does not happen with every DVD-R disc, but frequently enough that it is frustrating. And the discs it won't copy, it won't ever copy, while the discs it can copy it will every time.

There are never any issues with DVD+R discs.

Can you please advise about how this might be rectified? Thanks.


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 Post subject: Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Tue Mar 06, 2012 11:29 pm 
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Joined: Fri Jun 18, 2004 12:03 am
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Location: British Virgin Islands
Start with catching such a situation and sending us both application and StarBurn logs. Should help to find out what's broken.


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 Post subject: Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Tue Mar 06, 2012 11:59 pm 
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How do I do that exactly?


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 Post subject: Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Wed Mar 07, 2012 12:04 am 
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Joined: Fri Jun 18, 2004 12:03 am
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Location: British Virgin Islands
There's something written inside log window when you grab. Copy text (or click "save log") and also copy StarBurn.log file from StarBurn installation folder. Send both.


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 Post subject: Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Wed Mar 07, 2012 12:30 am 
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Joined: Tue Mar 06, 2012 11:00 pm
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I'm getting an error about not being able to send "dat" files.

I have no idea what I'm doing here.
Please advise.


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 Post subject: Re: StarBurn isn't Grabbing DVD-Rs. DVD+Rs = No Problem
PostPosted: Wed Mar 07, 2012 3:44 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Rename dat to some other extension. Maybe .data or .starwindlogfile - should work.


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