#1 Burning Software

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 Post subject: Drive Is Not Ready To Burn
PostPosted: Sat Jun 18, 2011 3:49 pm 
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Joined: Wed Aug 18, 2010 4:30 pm
Posts: 10
Hello,

We use the latest version of Starburn SDK in two of our applications, a CD burning program and a DVD burner program.

We've increasingly been getting reports from customers that the burning function does not work, but the program (i.e. Starburn) reports that the "Drive is not ready to burn." It is definitely not the media (i.e. disc) -- we've confirmed that the error appears no matter what the brand of media. Also, the drive works with other burning software.

It seems to be mostly Windows 7 users (newer machines) and again, the issue seems to be growing increasingly common.

I am working on getting log files (it is hard because we cannot reproduce the error), but until then, is there anything you can suggest?? We have quite a few unhappy customers :(

Thanks,
Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Mon Jun 20, 2011 7:18 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello Keith,

1) At the first we suggest you to use the SPTD transport ( rather than SPTI )!! Use our new function StarBurnX.CheckSPTDDriver to check whether SPTD driver is installed.

2) We will provide the new StarBurnX update in the few days.

Regards,

Dmitry


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Wed Jun 22, 2011 7:09 am 
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Joined: Wed Aug 18, 2010 4:30 pm
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Hi Dmitry,

Thanks for that info. I have forwarded it to my developer.

Please let me know as soon as the new version is available! :D

Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Thu Jun 23, 2011 12:46 pm 
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Joined: Thu Dec 13, 2007 8:44 am
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Ok!! :)

Dmitry


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Mon Jul 04, 2011 2:24 am 
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Hi Dmitry,

When will the update be available? :)

My customers are waiting for a fix!

Thanks,
Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Mon Jul 04, 2011 5:49 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello, Keith

I hope, the new StarBurnX build will be ready today!

Regards,

Dmitry


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Tue Jul 05, 2011 2:01 am 
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Great! :D

Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Wed Jul 06, 2011 5:52 am 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello, Keith

What the StarBurnX build do you use?

Dmitry


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Thu Jul 07, 2011 1:47 pm 
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Joined: Wed Aug 18, 2010 4:30 pm
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I am using the latest build -- v12 Trident, I believe.

Is the new version ready?

Thanks!
Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Thu Jul 07, 2011 7:32 pm 
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Joined: Fri Jun 18, 2004 12:03 am
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Location: British Virgin Islands
We're interested in build number not SDK version. There could be many builds corresponding to the single version.


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Fri Jul 08, 2011 1:22 am 
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It is: 12.0.0.272 -- V12 'Trident II' Build 20100110

Thanks,
Keith


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Fri Jul 08, 2011 5:35 am 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
This one is pretty old... There have been numerous updates since 2010. Please drop a message to support@starburnsoftware.com with a reference to this topic so we could give you V13 RC. I think we'll manage to release it in a couple of weeks but we don't want you to wait. Thank you!


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Fri Jul 08, 2011 6:09 am 
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Sent. Thanks! :D


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 Post subject: Re: Drive Is Not Ready To Burn
PostPosted: Fri Jul 08, 2011 8:11 am 
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Joined: Fri Jun 18, 2004 12:03 am
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Location: British Virgin Islands
Nothing for yet!


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