#1 Burning Software

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 Post subject: StarBurn not starting at all.
PostPosted: Mon Sep 14, 2009 12:14 pm 
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Joined: Mon Sep 14, 2009 12:10 pm
Posts: 4
Hi, I have some problems when starting StarBurn.

The system is a plain 32-bit Windows 7 Professional Edition, after the instalation (I didn't instal SPTD, I don't wan't to have it installed) StarBurn will refuse to start. Not even telling me why.

It just shows the splash screen and then nothing more, it exists. I can start almost all the wizards, but I can't get it to open.

Is that any compatibility issue with the OS or is it that SPTD must be installed in order to work?

Thanks for your time.


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Tue Sep 15, 2009 9:52 am 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Do you happen to have any logs created by StarBurn? Do you have Admin account rights?


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Fri Sep 18, 2009 10:05 am 
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Joined: Mon Sep 14, 2009 12:10 pm
Posts: 4
No, I don't have any logs as far as I know.

And yes, the account is and administrator one with UAC disabled, so it shouldn't be because of permissions.


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Sun Sep 20, 2009 11:21 am 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 450
KaoDome2 wrote:
No, I don't have any logs as far as I know.

And yes, the account is and administrator one with UAC disabled, so it shouldn't be because of permissions.


Hello,

1) Do you use last version of StarBurn (12 Release 8 )?
2) On your PC installed Windows 7 verison x86 or x64?


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Sun Sep 20, 2009 1:46 pm 
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Joined: Mon Sep 14, 2009 12:10 pm
Posts: 4
I'm using the latest version (according to the web it's 12 R8, but it's 12 R10, compiled the 1st of this month).

The operating system is x86, 32-bit Win7 Professional.

I found some logs while executing the portable version that may be useful (the behavior is the same, it just shows the splash screen), they're attached in the post.

I had to compress them because of their extension, .log is not allowed.


Attachments:
File comment: Logs of the portable version.
Logs.7z [697 Bytes]
Downloaded 642 times
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 Post subject: Re: StarBurn not starting at all.
PostPosted: Sun Sep 20, 2009 8:08 pm 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 450
KaoDome2 wrote:
I'm using the latest version (according to the web it's 12 R8, but it's 12 R10, compiled the 1st of this month).

The operating system is x86, 32-bit Win7 Professional.

I found some logs while executing the portable version that may be useful (the behavior is the same, it just shows the splash screen), they're attached in the post.

I had to compress them because of their extension, .log is not allowed.


Thank you, we'll check this and inform about results.


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Wed Oct 28, 2009 3:02 pm 
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Joined: Mon Sep 14, 2009 12:10 pm
Posts: 4
It's still not working... At least for me. Any news on why could it be?


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 Post subject: Re: StarBurn not starting at all.
PostPosted: Wed Oct 28, 2009 6:13 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
No clue what happens in your case. We're working on new version with Windows 7 in mind (it's our main development platform for now) so could give it a try when it's gonna be ready. Very soon :)


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