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 Post subject: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Thu May 28, 2009 2:18 am 
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Joined: Thu May 28, 2009 2:12 am
Posts: 5
Hi. I burned an ISO to a DVD earlier today and deleted the source file. It worked fine: it was Knoppix. I rebooted my computer and tried to burn another ISO on. However, every time I try to open StarBurn, I get an error telling me it has stopped working. I see the splash logo, hear the drive click, and then I get hit with the error. This is what Event Viewer tells me:

Log Name: Application
Source: Application Error
Date: 5/27/2009 10:23:48 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OPC
Description:
Faulting application StarBurnTotal.exe, version 10.0.0.0, time stamp 0x4891d69d, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a783, exception code 0xc015000f, fault offset 0x0005b663, process id 0x1168, application start time 0x01c9df3b5191d2af.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-28T02:23:48.000Z" />
<EventRecordID>78847</EventRecordID>
<Channel>Application</Channel>
<Computer>OPC</Computer>
<Security />
</System>
<EventData>
<Data>StarBurnTotal.exe</Data>
<Data>10.0.0.0</Data>
<Data>4891d69d</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a783</Data>
<Data>c015000f</Data>
<Data>0005b663</Data>
<Data>1168</Data>
<Data>01c9df3b5191d2af</Data>
</EventData>
</Event>

What do I do? I googled the error and it seems to be a conflicting application. However, I haven't installed any new ones since I rebooted! And it seems to be a program error. I can open the wizard and actually burn the ISO fine. But the program itself won't open. Any ideas?

~Ibrahim~


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Thu May 28, 2009 10:23 am 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 450
ikjadoon wrote:
Hi. I burned an ISO to a DVD earlier today and deleted the source file. It worked fine: it was Knoppix. I rebooted my computer and tried to burn another ISO on. However, every time I try to open StarBurn, I get an error telling me it has stopped working. I see the splash logo, hear the drive click, and then I get hit with the error. This is what Event Viewer tells me:

Log Name: Application
Source: Application Error
Date: 5/27/2009 10:23:48 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OPC
Description:
Faulting application StarBurnTotal.exe, version 10.0.0.0, time stamp 0x4891d69d, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a783, exception code 0xc015000f, fault offset 0x0005b663, process id 0x1168, application start time 0x01c9df3b5191d2af.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-28T02:23:48.000Z" />
<EventRecordID>78847</EventRecordID>
<Channel>Application</Channel>
<Computer>OPC</Computer>
<Security />
</System>
<EventData>
<Data>StarBurnTotal.exe</Data>
<Data>10.0.0.0</Data>
<Data>4891d69d</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a783</Data>
<Data>c015000f</Data>
<Data>0005b663</Data>
<Data>1168</Data>
<Data>01c9df3b5191d2af</Data>
</EventData>
</Event>

What do I do? I googled the error and it seems to be a conflicting application. However, I haven't installed any new ones since I rebooted! And it seems to be a program error. I can open the wizard and actually burn the ISO fine. But the program itself won't open. Any ideas?

~Ibrahim~


Hello,

Please download last StarBurn v12 v4
Please uninstall your StarBurn, and install StarBurn v12 r4.

Please inform about results.


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Thu May 28, 2009 9:55 pm 
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Joined: Thu May 28, 2009 2:12 am
Posts: 5
Ah...yes, I noticed there was a new version. However, I got mine through Giveaway of the Day. Will I be losing any features if I go to the newer, but free version? Or is there an update?

Like, I think my version of Starburn is like the Deluxe version or something. I think....it was a long time ago.

~Ibrahim~


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Sun May 31, 2009 6:05 pm 
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Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
No, GAOTD is the most complete StarBurn version.


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Mon Jun 01, 2009 2:48 am 
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Joined: Thu May 28, 2009 2:12 am
Posts: 5
anton (staff) wrote:
No, GAOTD is the most complete StarBurn version.


Exactly. Can I "upgrade" to the 'most complete' version from the GAOTD version?

If not, it's OK. I'll just download the free one. :)

~Ibrahim~


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Mon Jun 01, 2009 7:55 am 
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Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Unfortunately according to the agreement with GAOTD we cannot release the versions we prepare for them :( So you have to either stick with
the current one or download free one from RDS site or wait for next GAOTD issue.


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Tue Jun 09, 2009 2:23 am 
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Joined: Thu May 28, 2009 2:12 am
Posts: 5
Ah. OK. I will attempt the free version; hopefully it should work!

~Ibrahim~

EDIT: And it did! Worked perfectly. I found out I *just* missed the GOTD version for Starburn 12: no! :( It's OK, though. The free version should work good until then. :D


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Tue Jun 09, 2009 7:32 am 
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Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
We'll have updated version for both RDS & GAOTD very soon. Probably few weeks from now.


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Tue Jun 09, 2009 4:21 pm 
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Joined: Thu May 28, 2009 2:12 am
Posts: 5
Sweet! I'll be checking it everyday, then. :D

~Ibrahim~


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 Post subject: Re: ntdll.dll error; "Starburn has stopped working..."
PostPosted: Tue Jun 09, 2009 4:42 pm 
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Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
:)


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